Rx30 and Computer-Rx Select Updox to Improve Care Coordination and Communications Between Pharmacies, Physicians and Patients

Updox, the industry leader for care coordination and healthcare connectivity solutions, announced it was selected by Rx30 and Computer-Rx, the leader in pharmacy management systems, to provide the Updox Pharmacy Connect solution to Rx30 and Computer-Rx customers. Pharmacy Connect offers tools to engage patients, increase pharmacy revenue and securely connect with physicians and other members of the care team.

“As healthcare costs skyrocket and the number of primary care physicians decreases, people are turning more and more to their trusted community pharmacy for clinical care,” said Steve Wubker, president and CEO, Rx30. “Pharmacies are facing the same challenges as medical practices of managing costs, making processes more efficient and engaging patients, while also trying to communicate efficiently with other providers for improved outcomes. Updox offers an outstanding solution that supports care coordination in a way that works well within pharmacy workflows, is simple to use and cost efficient.”


Updox Pharmacy Connect is a web-based, HIPAA-compliant care coordination suite that helps pharmacists securely exchange full clinical records with physicians, maximize reimbursements, engage patients and improve workflow efficiencies. Pharmacy Connect offers a patient portal to engage patients and improve customer satisfaction, fully-accredited and HIPAA-compliant Direct secure messaging to support interaction and information exchange with other vetted providers, on-demand messaging for reputation management and relationship building, appointment reminders to reduce no-shows, online payments to drive revenue and cash flow and special features to encourage medication adherence.


With Updox, all pharmacy communications – secure messages, emails, referrals, appointment cancellations, faxes, forms and more – are consolidated into a universal inbox for easy routing or response, which can be done either in or outside of the pharmacy. Pharmacy Connect also supports independent pharmacies as they strive to enhance star ratings, increase pharmacy traffic, drive new revenue and engage patients.


“We’re facing a broken, unstable healthcare system. If we’re truly committed to lowering costs and improving care, we must look at ways where different providers can easily share information, coordinate care and engage patients as partners,” said Michael Morgan, chief executive officer, Updox. “Updox recognizes that pharmacies are a vital part of clinical care teams. Ensuring they have secure, easy-to-use connections to other providers is essential to supporting their ability to impact care, ensure medication adherence and manage healthcare costs.”


Beth Bryan, D.Ph., lead pharmacist and owner of Surgoinsville Pharmacy, in Surgoinsville, Tenn., is an Rx30 customer who started using Pharmacy Connect in her pharmacy at the end of 2016.

“Pharmacy Connect is a really easy solution to get started with and start using quickly. We’re already saving money with it and I see it as being very valuable to expanding our clinic operations,” said Bryan. “It is a great way for us to connect with physicians and directly communicate with them to expand services, drive revenue and coordinate care."

For more information, visit http://www.updox.com/pharmacy-connect

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